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Collection Specialist

Position Summary: We are presently searching for a Collection Specialist to become part of our growing team. The Collection Specialists is expected to operate independently with minimal guidance within the context of the company collection and deductions policies and procedures. Employee handles moderately complex account situations but may escalate unresolved issues or questions to the Accounting Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Review customer accounts status including delinquent account activity, balances, and deductions across multiple plants to initiate collection action.
  • Recognize and proactively communicate potential billing and collections issues
  • Prioritize and contact delinquent customers through efficient use of collections tools
  • Promptly resolve billing, service and Accounts Receivable issues
  • Monitor and document customers whose aging becomes severe
  • Collaborates with sales and customers for resolving workflow issues preventing payments and/or correspondence of deductions.
  • Coordinate collection efforts independently and part of a team
  • Maintain accurate customer records and continually work to improve information accuracy

QUALIFICATION REQUIREMENTS

  • Minimum 1 year of Collection or Customer Service experience
  • Bachelor’s Degree in Accounting, Finance or Business.
  • Proficiency with Microsoft Office/Excel required
  • Proven verbal and written communication skills as well as analytical skills
  • Excellent customer service skills required
  • Outstanding time management and organizational skills
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