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Technical Field Representative

Company Overview

Founded in 1956, Nichiha Japan first began operations as a hardboard manufacturer, supplying dashboard and other components for the automobile industry. The company’s immediate success was due in part by superior manufacturing technology and a constant drive for innovation. Although fiber cement was in its infancy, Nichiha’s leadership was energized by its seemingly limitless potential. That drive led to the eventual development of fiber cement claddings; a category that would expand to include over 800 commercial and residential variations produced in 12 manufacturing facilities worldwide including a 300,000 square foot, state-of-the art manufacturing plant in Macon, GA.

Nichiha is applying its brand of manufacturing excellence and innovation in every corner of the U.S. construction market and inspiring building professionals everywhere to open their eyes to the power of possibilities, and take a closer look at what Nichiha can provide.

Job Summary

The Technical Field Representative will complement sales and ensure the integrity of product installation using extensive technical knowledge of all Architectural Wall Panels (fiber cement siding). He/She will promote installation best practices by doing warranty inspections, auditing installations, and conducting start ups. This motivated individual must be a self starter and capable of highly productive time management in the field to develop and maintain a successful installer network and actively visit job sites. This person will rely on excellent communication skills and time management to answer installation questions, conduct pre-construction meetings, and partner with other members of the sales team. This position will require travel throughout Texas so individual can be based at home in or Kansas City/St. Louis areas.

Responsibilities and Duties

  • Build and maintain a network of qualified installers in assigned territory
  • Identify key installers and dealers and nurture the relationship through training, mock wall, job starts, audits and follow up.
  • Maintain constant communication with key installers and dealers in their territory
  • Communicate proper vision of the company and proper install guidelines and best practices
  • Communicate new product, installation and testing updates
  • Evaluate effectiveness of current strategies and programs
  • Provide suggestions for improvement of the training program
  • Job site visits
  • Represent Nichiha in a respectable manner by observing and following the rules of a commercial jobsite
  • Complete observation reports for each jobsite visit, within 48-hours of the visit
  • Communicate with the Salesforce opportunity point of contact before and after the site visit
  • Determine whether complexity or size of the job start requires multiple visits and plan accordingly
  • Co visits / Job  warranty claim inspections
  • Submit completed warranty inspection report within a 48-hour period
  • Attend the technical department bi-weekly conference calls and quarterly in-person meetings
  • Report on any issues observed at job starts
  • Bring ideas on how to improve the department
  • Manage sales resources as they relate to technical
  • Maintain cordial communication and relationship with local sales territory manager and division manager.
  • Attend bi-weekly conference calls. Use as a platform to relay new technical information and answer questions from the sales team
  • Attend sales calls / lunch and learns when needed
  • Host a job start with a sales territory manager when needed
  • Attend Design Review meetings when needed
  • Answer technical questions from customers either by phone, email or in person
  • Assist in product development when appropriate
  • Participate in company annual meetings
  • Gather information on prospective installation methods, new products or strategies
  • High School education or equivalent is required

  • Bachelors degree is preferred

Qualifications and Skills

  • Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving.
  • In-field commercial construction experience preferred
  • Excellent understanding of the construction process
  • Must be a self-starter
  • Ability to productively work from home and in the field
  • Effective and assertive communication skills
  • Confidence at a job site and delivering training on building materials
  • Ability to work with power tools


Benefits and Perks

  • Medical, dental, vision and other group health insurance including company funded Health Reimbursement account.
  • 401k with company match
  • Company paid holidays as well as individual paid time off
  • Tuition reimbursement and Employee Assistance Program
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